Shipping policy

We’re committed to delivering your order quickly, safely, and reliably. Please review our shipping policy before placing your order. We may update this policy from time to time, and any changes will always appear on this page.

Order Processing & Delivery

Order Cut-Off Time:
6:00 PM CST (Monday–Friday)

Orders placed after the cut-off time will begin processing on the next business day.

Estimated Timeline

• Processing Time: 1–2 business days
• Shipping Time: 4–6 business days
• Estimated Delivery: 5–8 business days

Delivery times may vary during holidays, peak shopping periods, severe weather, or carrier delays.

Shipping Rates

• Orders under $130.00 — Flat rate shipping: $5.60
• Orders over $130.01 — Free standard shipping

Shipping costs are displayed at checkout before payment is completed. Zoraelle currently ships within the United States only.

Shipping Carriers

We work with trusted shipping partners, including USPS, UPS, FedEx, DHL, and regional delivery carriers, depending on the destination and shipping method selected.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Tracking details are typically sent within 2–5 business days after your order is placed.

If your tracking information is not updating or appears incorrect, please contact us at info@zoraelle.shop, and our support team will assist you.

Customs, Duties & Taxes

These charges are the responsibility of the customer and are not included in the product or shipping price.

We recommend contacting your local customs office for more information before placing an order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@zoraelle.shop with clear photos of the issue.

We will review the case and work quickly to provide an appropriate solution, including a replacement, exchange, or refund when eligible.